Question 1

What personal protective equipment (PPE) do Vanguard franchisees use during cleaning and disinfection?

Accepted Answer

They use disposable latex gloves, reusable face masks, and other protective gear such as glasses or goggles, as needed.They are also trained in proper PPE usage and disposal to maintain a safe working environment for both themselves and the clients.

Question 2

Do I need to provide cleaning supplies or equipment for cleaning teams?

Accepted Answer

Indy franchisees provide the labor, cleaning supplies, and equipment necessary to deliver exceptional cleaning services. You only need to supply consumable items such as toilet paper, paper towels, trash can liners, and soap, or you can purchase them through Vanguard. Your franchisee can manage inventory levels and place orders directly with our office manager. That’s one less thing for you to worry about!

Question 3

When can you begin cleaning my facility?

Accepted Answer

Once we have a signed agreement, cleaning can begin in 1–2 weeks. To ensure that we meet your specific needs and standards, a walk-through will be scheduled with your service provider before service begins. This allows them to assess your facility, customize their cleaning plan accordingly, and deliver the highest quality of service from day one.

Question 4

Do you provide day porter services?

Accepted Answer

Yes, Indy franchisees offer day porter services to help maintain the cleanliness and appearance of your facility throughout the day. Day porters can be scheduled for part-time or full-time shifts, and their duties can be tailored to your specific needs.

Question 5

Are you insured and bonded?

Accepted Answer

Yes, all Vanguard franchisees are protected by General Liability and Bonding Insurance policies. Our sales proposal includes a sample certificate for your reference.

Question 6

Can I communicate directly with my service provider and/or Vanguard Cleaning's staff?

Accepted Answer

Following the walk-through meeting, you will be provided with the contact details of your franchisee and your designated Vanguard contact. You may communicate with them directly regarding any questions, concerns, or feedback related to your cleaning services. Our goal is to uphold high service standards through professional and efficient communication.

Question 7

What information do I need to provide to get a proposal with pricing?

Accepted Answer

We request an initial site visit and walk-through to provide you with a customized proposal that fits your needs. Our service providers will discuss details such as the size of your facility, the type of cleaning services required, the frequency of cleaning, and any special requests or considerations, such as your budget and preferred days and times for service.

Question 8

Do you offer specialized cleaning services?

Accepted Answer

Yes, Indy franchisees offer a variety of specialized cleaning services including hard floor care and maintenance (e.g., strip and wax, buffing), deep carpet cleaning, first-floor window washing, and more

Frequently Asked Questions